Hotline & FAQs
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General issues
What is Luka?
Luka is your kid's new reading companion. Luka reads out stories from illustrated, printed kids' books. This encourages traditional reading habits in conjunction with new media.
What amazing things can Luka do?
Luka reads stories to your kid from illustrated, printed kid's books.
Luka is child's play: your kid opens a book, puts it in front of Luka and off they go.
Luka thinks for himself: When your kids turn the pages back and forth , Luka follows them and carries on reading from wherever they land.
Luka always has time: Your kids can always decide independently when Luka will read to them.
Luka is very likeable: All books are read in a natural voice.
Luka has lots to offer: There are already over 1000 recordings of books available in the App Store and Play Store.
Who is Luka suitable for?
The target age group is 3-8 years
How does Luka support children reading books?
Luka becomes your kid's new reading companion. Luka reads aloud stories from illustrated, printed kids' books. This encourages traditional reading habits in conjunction with new media.
How does Luka support parents bring back their children to traditional books?
Kids who read daily have a stronger foundation for linguistic and literary awareness. Beyond parent-kid reading time, Luka also offers your kids the opportunity to have their favourite books read to them independently during the day. Operating Luka is child's play in the truest sense of the word.
What are the differences between Luka, the reading friend for kids, and other digital products for kids?
Unlike other digital products for kids, Luka promotes your child's traditional reading habits by linking new media and illustrated, printed kids' books. Kids who read daily have a wider vocabulary, and more highly-developed phonological and sound perception.
How can Luka help kids improve their reading habits?
Luka promotes your kid's traditional reading habits by linking new media and illustrated, printed kids' books. Kids who read daily have a wider vocabulary, and more highly-developed phonological and sound perception. With the Luka App, you have the opportunity to accompany your kids' reading habits with their reading companion Luka and gain informative insights into their reading habits (reading duration, reading frequency, book title, etc.).
Is Luka a replacement for parent-kid reading time?
Luka doesn't want to replace reading time with parents, but rather to give kids more reading time in everyday life. According to numerous studies, kids who read regularly have a wider vocabulary. The number of words in a kid's working vocabulary is also an important pointer to their later school success.
Does the traditional kids' book have to actually be there for Luka to be able to read it out loud?
Yes, the book must be there. Luka reads stories from illustrated, printed kids' books.
Can Luka read any picture book?
You can find an ever-growing list of illustrated, printed children's books which Luka can read in the Luka App and on the Luka website.
Can a Bluetooth speaker be connected to Luka?
Most Bluetooth speakers have an output volume of more than 80 dB, which can cause irreversible damage to kids' eardrums; Luka has a maximum volume of 80 dB, which is very safe for kids. Connecting a Bluetooth speaker is not sensible and is therefore not provided for.
What advantages does Luka have over other electronic toys? How does Luka motivate kids to enjoy playing for longer?
Unlike other digital products for kids, Luka promotes your kid's traditional reading habits by linking new media and illustrated, printed kids' books. Kids who read daily have a wider vocabulary, and more highly-developed phonological and sound perception. With the Luka App, you have the opportunity to accompany your kids' reading habits with their reading companion Luka and gain informative insights into their reading habits (reading duration, reading frequency, book title, etc.).
Where can I search to see if Luka can read out a particular book?
You will find a constantly growing list of illustrated, printed kids' books that Luka can read aloud in the Luka app and on the Luka website.
The Luka App
How can the Luka App help parents?
With the Luka App, you have the opportunity to accompany your kids' reading habits with their reading companion Luka and gain informative insights into their reading habits (reading duration, reading frequency, book title, etc.).
Where can I download the Luka App?
The Luka App is available for iOS and Android in the App Store or Play Store for download.
Which functions does Luka's bookshelf provide?
The bookshelf contains the following features:
- Overview of already loaded books
- Search function within the loaded books
- Selection of possible alternative recording tracks
Will all previously loaded books be displayed in the bookshelf?
Yes, all already loaded books are displayed in the bookshelf.
How can I add children's songs to Luka's playlist?
Open the App, look for your favorite song and open it. Then click on the Favorites icon. Your selected song will be added to your Favorites.
How many accounts can be connected with a Luka?
Up to 3 users can be created and managed in the Luka App.
How do I use the vivid TTS* function? *text-converted text messages spoken by Luka?
In the main menu of the Luka App, you will find the function "Luka TTS". This feature allows you to send written messages on your mobile phone to Luka. To do this, tap the desired message in the text field provided and then click on "Send". To use this feature, you need to be in the same Wi-Fi network with your mobile phone as Luka is.
What can I do if a TTS* message could not be sent? *text-converted text messages spoken by Luka
To use this feature, you need to be in the same Wi-Fi network with your mobile phone as Luka. If necessary, restart Luka as well as the App.
Can picture book content from the bookshelf be sent directly to Luka for reading?
Unlike other digital children's products, Luka promotes your child's traditional reading habits by linking new media and illustrated printed children's books.
How do I use "Self-Recording" to record a book myself?
A detailed video tutorial can be found in the Luka App.
Technical issues
How can I switch on Luka?
Press the tail of Luka for four seconds and wait for about 20 seconds until the starting process is completed and Luka cheerfully calls his own name. Luka is now ready to read.
How can I switch off Luka?
Luka is equipped with an automatic shut-off function, and if there is no interaction with Luka for more than five minutes, Luka switches off automatically. Luka can be switched off manually at any time by pressing his tail for four seconds.
Luka says, "I couldn't connect to the Internet. Maybe there's something wrong with the WiFi name or password."
Try checking the WiFi username and password and then enter them correctly.
Luka says: "I couldn't stay connected to the Internet. Please let me see the QR code again."
It may be that you are unable to connect to 2.4G WiFi. Please reconnect and try to use the same WiFi-SSID that your mobile phone is connected to.
Luka says, "I almost had a connection. Please let me see the QR code again."
Please check your router settings and then try to re-establish the connection.
Luka says, "Oh, no. I couldn't make a connection. Please let me see the QR code again."
It is possible that the router signal is too weak. Please reduce the distance to the router and then try to re-establish the connection.
Luka says, "Ah! I couldn't connect to the Internet, please let me see the QR code again."
It is possible that the router signal is too weak. Please reduce the distance to the router and then try to re-establish the connection.
Upon networking, Luka prompts: “I failed to connect to the Internet.”
Your device system is possibly too low. Please contact the customer service and provide the device’s ID code. Or it is possible that the state of charge is too low. Please charge the device completely and then try to reconnect.
How do I connect Luka to my WIFI network?
A detailed video tutorial can be found in the Luka App.
Why is the cover of my picture book not recognized?
Confirm if Luka supports the picture book: open the APP and enter the name of the illustrated, printed children's book into the search box. On the Luka website, and you'll find an constantly growing list of children's books which Luka can read.
Check if Luka is connected to WiFi.
I cannot download the picture book. What can I do?
Check if Luka is connected to the WiFi. If necessary, reconnect Luka to WiFi.
Why are the inner pages not recognized?
Make sure the reading environment is well lit. Luka and the book must be placed on a flat surface.
Why is another picture book recognized than the chosen one?
Make sure that Luka is in "reading mode."
What can I do if a picture book cannot be recognized?
If the children's book is not yet in the App's list, you can record it yourself with the "self-recording" feature and save it.
Can text-based books be used as well?
Luka currently supports the reading of illustrated, printed children's books. Pure text-based books are not supported.
Do lightening conditions have an effect on Luka's ability to read aloud?
Make sure the reading environment is well lit. Luka and the book must be placed on a flat surface.
What is meant by the night mode? How do I turn on night mode?
In night mode, the brightness of Luka's eyes is reduced. Besides that, system events are not announced with a single sound. In the App, you have the ability to both turn the night mode on and off as well as to set start and end times for automatic activation.
How do I perform a firmware update for Luka?
A detailed video tutorial can be found in the Luka App.
Does the firmware update have to be performed?
We always recommend to install the latest firmware as it updates both the functionality and the security standard of Luka.
Can the audio of a picture book be converted into a simple audiobook?
Unlike other digital children's products, Luka promotes your child's traditional reading habits by linking new media and illustrated, printed children's books. A conversion is therefore not intended.
Where can I view a detailed instruction of Luka?
A detailed video tutorial can be found in the Luka App.
Can Luka read a book in different languages?
In case, other languages (audio tracks) are available for a book, they can be selected in the Luka App in the bookshelf.
How can I check the state of charge?
Press Lukas beak for two seconds to see the battery status in Luke's eyes. The display goes off automatically after approx. 10 seconds.